14-9-2022
Abstract
Yudhi Wahyuningsih, Accounting Study Program – Undergraduate program, STIE Muhammadiyah Cilacap, Analysis of Service Quality, Sharia Compliance, Trust, and Handling of Complaints on Member Satisfaction at BMT Ben Sejahtera Jeruklegi Branch. Supervisor I : Tri Nurindahyanti Y, SE, M. Si, Ak, Advisor II : Eri Kristanto, S.Pd., M.Ak. This study aims to determine whether Service Quality, Sharia Compliance, Trust and Complaint Handling have an effect on Member Satisfaction at BMT Ben Sejahtera. The population of this study were all members of BMT Ben Sejahtera, Jeruklegi Branch. This type of research is quantitative, the type of data used is primary data from 100 respondents at BMT Ben Sejahtera, Jeruklegi Branch. This study uses multiple linear regression statistical tests through the t test, as well as the R2 test, and the classical assumption test. The results of this study indicate that: Quality of Service has an effect on member satisfaction. Sharia Compliance has no effect on Member Satisfaction. Trust has no effect on Member Satisfaction. Handling of Complaints an effect on Member Satisfaction. Keywords: Service Quality, Sharia Compliance, Trust, Complaint Handling.
Skripsi Yudhi w..docx